GovWire

Form: Application registration card (ARC) enquiry form

Home Office

ARC enquiry form

Details

You can only use the online ARC enquiry form to contact the ARC assurance team if:

• your ARC has been lost, stolen, seized or damaged
• you received a delivery notification through GOV.UK Notify but you have not received your ARC
• the photograph on the ARC is not of you

Please check your GOV.UK Notify documentation, as you will require your ARC reference or delivery consignment reference number to submit your enquiry.

Read the application registration card (ARC) guidance for details on eligibility, getting an ARC, using an ARC and additional information on resolving problems with an ARC.

If you have received an ARC that is not yours, or you have been told to return your ARC to the Home Office, send to:

ARC Returns (destruction)
1st Floor
Lunar House
Wellesley Road
Croydon
CR9 2BY

If you send anything to this address, we will destroy it without reading it. Send any caseworking, identity or other queries should be directed to the relevant Asylum team.

1. 7 October 2022 Updated to reflect changes in the ARC process.
2. 6 September 2021 Updated information on further submissions.
3. 8 July 2021 Updated ARC form details.
4. 23 July 2020 Updated details on further submissions to the Home Office.
5. 24 June 2020 You must now complete your application registration card (ARC) enquiry form online.
6. 23 April 2020 First published.