Welcome to Common Questions. You made this page. We have your most popular questions, customer service questions, billing questions and water quality questions answered here.
You can pay online, by phone, by mail or in person at select payment locations. For payment details, please visit our Ways To Pay page.
Why is a deposit required?Since we provide service before it is actually billed, you may require a security deposit before service(s) are initiated
How do I start new service?Use our online Start, Stop and Move form or call us at 407-944-5000.
What are the watering days and times?There is no watering from 10 a.m. – 4 p.m.
For other irrigation schedules and information, please visit our Watering Days and Times page.
Is my water safe to drink?Yes, Toho provides drinking water that follows state and federal regulations. Please visit our Water Quality Reports page to find the water quality report for your area.
Can I request a payment extension?Yes, use the online Payment Extension form found on our Payment Assistance page.
I am having trouble paying my bill. Where can I go for help?The Toho Assistance Program (TAP) prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen. To apply for the program, customers can call the COA at 407-846-8532 or apply online.
